How Redcentric brought multiple wholesale suppliers into its Microsoft Dynamics 365 environment, cutting manual effort and making it easier to add new suppliers as the business grows.
The Challenge
As Redcentric expanded its wholesale supplier ecosystem, more of the work was falling on its provisioning team.
They were working across multiple supplier portals, manually placing circuit orders and carrying out additional validation checks to account for differences between providers.
Every new supplier brought its own processes and requirements. It worked, but growing the supplier base also meant more integration work and more manual handling.
Redcentric wanted to break that link.
One way to work across suppliers
Redcentric embedded Fibre Café directly into its Microsoft Dynamics 365 environment.
Its existing business rules, validation logic and commercial workflows stayed within Dynamics. Fibre Café handles the differences between wholesale suppliers – from availability formats and order states to provisioning processes – and standardises them behind a single integration.
That means Redcentric doesn’t have to redesign its core systems around the way each individual supplier works.
The integration was delivered with Microsoft partner TrueNorth as part of Redcentric’s wider transformation programme.
95% less effort to place an oder
The difference for Redcentric’s provisioning team was immediate.
- Around 95% reduction in effort per order placed, from roughly 20 minutes to under a minute
- Around 75% reduction in effort across the order management lifecycle
Manual double entry and legacy validation checks were also removed, with routine provisioning workflows structured and automated within Redcentric’s existing systems.
For the provisioning team, that means less time spent on repetitive processes and more time for the work that actually needs their attention.
“It’s turned a resource-heavy workflow into an efficient one-touch process, allowing staff to focus on more complex deliveries.”
Jo Brown Head of Provisioning, Redcentric
Built for what comes next
The change isn’t just about making today’s orders easier to manage.
A single integration into Fibre Café replaces the need to build and maintain separate point-to-point integrations for individual wholesale suppliers.
As Redcentric expands its supplier ecosystem, new providers can be introduced through the same integration model rather than requiring changes to its core CRM processes each time.
“Integration is no longer a constraint on growth. We can expand supplier coverage and onboard new wholesale partners without redesigning internal systems or multiplying technical complexity.”
Brian Bullman CTO, Head of Programmes, Redcentric
Making wholesale choice work in practice
Fibre Café gives service providers one way to work across wholesale suppliers while keeping their existing commercial relationships and core systems in place.
From availability and ordering through to provisioning and in-life management, Fibre Café handles the differences between suppliers so service providers don’t have to.
Want to see how Fibre Café could work for your business?