As Redcentric’s order volumes increased, the operational effort required to manage supplier integrations increased with them.
The issue was not demand for connectivity. It was the amount of manual work required to manage orders across supplier systems and keep processes running smoothly at scale.
The Industry Problem
Many service providers rely on one-to-one integrations with individual suppliers. Over time, this creates overhead, increases maintenance effort and slows down change.
Each new supplier brings a fresh set of APIs, data structures and edge cases. Managing this internally requires specialist resource and ongoing effort, which becomes harder to sustain as volumes and supplier numbers grow.
Redcentric needed a way to simplify circuit ordering while retaining the flexibility to add suppliers without rebuilding integrations each time.
The Fibre Café Approach
Working with TrueNorth, Fibre Café was integrated into Redcentric’s Microsoft Dynamics 365 Sales environment. This created a single ordering flow between Redcentric and BT Wholesale Broadband, within a framework designed to support additional suppliers over time.
Rather than creating bespoke, point-to-point integrations, Fibre Café standardised how supplier connectivity is handled and reduced the amount of repeated work required.
“This project shows what Fibre Café was designed for. Reducing integration complexity and helping providers move faster without locking themselves into rigid architectures.”
Donal Hanrahan, Managing Director, Strategic Imperatives
The Outcome
As a result of automating order flows and removing manual steps, Redcentric significantly reduced the operational effort involved in managing circuit orders.
In the initial phase, Redcentric reported:
- Around 95% reduction in effort per order placed, from roughly 20 minutes to under a minute
- Around 75% reduction in effort across the order management lifecycle
These outcomes reflect the combined impact of a standardised integration framework and automated workflows and establish a repeatable pattern for onboarding future suppliers without increasing complexity.
Looking Ahead
This project provides a foundation for further automation at Redcentric.
As more suppliers are added, the value of a standardised, vendor-neutral integration approach will continue to build, reducing operational effort and making it easier to scale.
About the Partners
Redcentric is a UK managed service provider delivering connectivity, cloud, cyber security and collaboration services to organisations across the UK.
TrueNorth IT is a Microsoft Dynamics 365 and Azure integration consultancy, specialising in the design and delivery of secure, scalable operational systems.
Learn how Fibre Café simplifies supplier integrations for service providers by speaking to us.